itSM Consulting, LLC is an education, consulting and practice delivery company based in West Michigan that is owned and operated by Rod Sager.

Rod is a talented business analyst with local, national and international experience identifying, organizing and leading effective, collaborative, process and project driven teams. Rod has thirty years of experience working with business and information technology best practices ranging from heads-down/hands-on implementations to multinational/enterprise-wide solutions architecture.

Specific areas of strength and success:

• Business process evaluation, integration implementation and continuous improvement.
• Service Management analysis, alignment, communication and continuous improvement.
• Business Relationship identification, assessment, negotiation and refinement.
• Complete end-to-end project life-cycle design, development and management.

Certifications:

• ITIL Service Manager Certified
• ISO/IEC 20000 Certified Consultant
• Foundation Certified in COBIT
• EXIN Certified ITIL Trainer

Rod holds a Master of Science in Software Engineering and Business Information Systems and a Bachelor of Science in Accounting and Computer Science.