Business Analyst, Solution Architect, Business Process Engineer, Business Systems Analyst.

• Built solutions based on ITIL® (IT Infrastructure Library), ITSM (IT Service Management), Six Sigma, Lean, Balanced Scorecard, COBIT, MOF and now ISO 20000 to help companies build sustainable business processes using best practices.
• Participated in proof-of-concepts for integrated enterprise system monitoring solutions based on ITIL®.
• Built on site, customer specific pilots for integrated solutions.