BSM, ITSM and ISO/IEC 20000

Awareness sessions are designed to bring small groups of people up to speed as a team with everyone on the same page regarding ITIL® (IT Infrastructure Library), ITSM (IT Service Management) and ISO/IEC 20000. These sessions are tailored to your organization and last between two to four hours based on participant availability and depth of discussions and questions. Awareness sessions are designed to be interactive, informational and entertaining. They typically become the foundation for developing a plan, establishing scope and aligning the organization behind a common set of objectives.

Training is available for ITIL® Foundation in Service Management which usually includes certification testing. Our classes are tailored to your organizational needs which can include our Customized Business Use Case as part of the delivery in a three-day training class.

Implementation is a consulting engagement deliverable based on customer requirements that are defined as a result of our ITIL® gap analysis or our focused ISO/IEC 20000 gap analysis.

Mentoring is accomplished as part of the engagement through repeated reference to the process model. Knowledge transfer is a daily activity that is consistently aligned with the delivery of our services.

Continuous Improvement is the ultimate goal of the service-oriented organization and it is our intention to help you get there.